IT Associate

Position Summary:

Responsible for the maintenance and execution of the PS DOORS Information Technology Systems/Policies. Support all PS DOORS employees in day-to-day operations in regards to their needs/wants as it pertains to software and hardware. Maintain network performance and security through monitoring, analysis and troubleshooting of issues.

Essential Job Functions:

 Interacts with internal clients on all levels to resolve IT-related issues and provides answers in a timely manner.

  • Maintain documentation on the IT infrastructure as it pertains to network configuration, asset locations/configurations, etc.
  • Participates on all hardware and software evaluations and maintains vendor contracts.
  • Advise management on the purchase of computer hardware and software and purchase same.
  • Identify any consequential training needs and facilitate provision where appropriate.
  • Ensure all IT-related equipment is properly maintained and manage any resultant contracts.
  • Administrates the company’s WAN and implements adequate security measures.
  • Maintain firmware/software on IT resources.
  • Administrates PS DOORS security measures. Primarily duties in video surveillance and locking systems.
  • Work with available resources to create aids, programs and processes for all users in all things within your skill set.
  • Attend educational and training opportunities and work with Vendors in order to stay informed of current trends and technology.
  • Other duties as assigned.

 Basic Qualifications:

  • Ability to communicate technical concepts to technical and non-technical audiences. Ability to manage multiple projects. Strong analytical and problem solving skills. Aptitude for learning new technologies
  • Demonstrated proficiency in Windows 10, Windows Server OS, and Microsoft Office products

Preferred Qualifications:

  • 2 years of IT support, networking or related experience.
  • Professional experience with:
    • Office 365 administration
    • Basic networking items (VLANs, firewalls, switches, etc)
    • Microsoft Active Directory management
    • Group Policy and scripting
    • Veeam and/or Storagecraft ShadowProtect backup software
    • VMware vSphereReviewed By:  Approved By:Last Updated By:
    • Axis Security Cameras
    • VoIP telephone systems